From Saturday 19th October 2013 our refund & exchange policy will change to accommodate the Christmas trading period.
The 28 day policy will now be extended to cover "Christmas Gift purchases" so that any Christmas Gift purchases bought between 19/10/13 & 14/12/13 can be returned and refunded up to close of business Saturday 11th January 2014.
From the 14/12/13 then the normal 28 day policy will then apply. Please note that all other conditions of our policy remain the same.
We want you to be happy with your order but understand that there may be reasons why you want to return an item so you can return any item within 28 days of despatch for a refund under our No Quibble Guarantee. Returns are FREE in the UK if you use Collect+ to return items.
We aim to process a return within 24 hours of receipt and once it has been processed we will send confirmation. Please allow 5-7 working days to receive your refund on to your payment card or account.
The goods are your responsibility until they reach our warehouse so please ensure the packaging is secure. All goods will be inspected on return and any item in unsuitable condition will be sent back to you. We advise you make sure you are happy with the fit of your suit before removing any brand labels from the garment, please note Top Hats are excluded from our 28 day refund policy.
If you do not have a Collect + returns label in your order then Click Here to download a returns label. Collect+ have over 4,000 stores in the UK located in neighbourhood stores open early to late, 7 days per week. Click here for more details on how this works
Use your local Post office to return items back to us at your cost but ensuring you opt for the extra compensation to ensure you are adequately covered in the unlikely event of your parcel going missing in transit. Moss cannot be held responsible for any returns parcels lost in the post therefore keep your receipt as proof of postage.
The Returns address is:
You can return your online order at selected Moss stores (excluding factory outlet and Eire stores), please check our store locator for details. Please note you cannot return or exchange orders that have been purchased using PayPal, these orders must be returned either by collect+ or posted to our warehouse address.
To return your parcel to us, you can use your local postal service requesting the standard delivery service, but ensuring you opt for the extra compensation where possible - this will ensure you are adequately covered in the unlikely event of your parcel going missing in transit. Moss cannot be held responsible for any returns parcels lost in the post, therefore keep your receipt as proof of postage.
The Returns address is:
We offer a FREE returns service so all returns where ever possible should be sent via Collect+ (UK only) or returned to store. Returns sent via The Post Office are payable by customers and the price is dependent upon the weight of the items.
You have 28 days to return an item from date of despatch
If you receive an item that is faulty then send it back to us and we will process a full refund including the original delivery charge. Faulty items are checked on receipt and validated.
If you receive the wrong item then send it back to us and we will refund you or send you the correct item assuming we still have the product and size in stock.
All the images on our website are as accurate as possible to the products. However, due to the differences in screens and systems used by our customers, colours and shades may not be 'exact' to the true product. Please see our Terms and Conditions.
Sometimes an item can be missing from your parcel but all our parcels are checked before they leave us. If an item is missing then get in contact with our Customer Services Team using our contact form or call 0870 950 7654. We will then investigate which may take us a few days and if necessary arrange for the item to be resent.
Unfortunately we cannot Refund/Exchange altered or personalized items. We advise that you are truly happy with product before any alterations are made.
Due to hygiene reasons, we cannot accept returns or refunds on Top Hats purchased online.
Due to hygiene reasons, we cannot accept returns or refunds on Underwear purchased online.
We recommend that you place a new order for the item(s) you are looking to exchange, This is due to stock availability being limited as products in your size may not be available by the time your item is received back to us which can then cause customer dissatisfaction.
We do accept returns from International customers but are unable to accept exchanges. Return costs are payable by the customer subject to local returns legislation.
If you need to return an item bought from a Moss Bros Group Plc high street store, please return it to that store and they will be happy to assist. If this is a problem, please call us on 0870 950 7654 for advice.