Terms & Conditions
By purchasing goods from this Website, you have agreed to the terms below as the exclusive basis which governs such transactions.
Use of promotional codes
From time to time we send promotional discount codes to voucher code websites and to reward our loyal customers.
Each voucher code will have its own specific terms, for example when it is valid from and until, and what discount or offer it provides you. However, general terms for the use of voucher codes are:
- Voucher codes are not valid in conjunction with any other offer, discount and in some cases may not be applicable on sale items and other promotions.
- Discount codes are only available for your sole use and shouldn’t be passed on to third parties (unless stated)
- They are not valid in our stores or concessions (unless stated)
- Discount codes over 10% replace the offer of free postage on some orders.
1.0 By purchasing from moss.co.uk you agree to our Terms and Conditions
1.1 In these Terms of Business the following expressions shall have the following meanings save where the context otherwise requires: 1.1.1 “VENDOR” means Moss Bros Group Plc of 8 St John’s Hill, London SW11 1SA.
1.1.2 "Details" the details which You must provide upon ordering Goods via the Website including physical address, email address, telephone number, age, bank account and credit or debit card details.
1.1.3 "Fee" means the fee shown on the Website for the provision of the Goods inclusive of value added tax which where applicable shall be payable by You at the rate for the time being in force in the United Kingdom at the time of placing the order.
1.1.4 "Goods" means any item produced and supplied by Moss Bros Group Plc pursuant to these Terms.
1.1.5 "Sale" means a sale effected via the Website.
1.1.6 "Terms" means these terms and conditions between Moss Bros Group Plc and You.
1.1.7 "Website" means Moss Bros Group Plc’s website located at www.moss.co.uk.
1.1.8 “Working Days” means Monday to Friday 9am to 5pm and excludes bank, public and statutory holidays.
1.1.9 “You” means the person who enters the Details.
1.1.10 “Your” means the Details You enter.
1.2 The clause headings and any other headings are inserted for convenience only and shall not affect the construction of these Terms.
2. USE OF WEBSITE
2.1 In seeking to purchase Goods via this Website You must provide accurate Details.
2.2 You hereby warrant to Moss Bros Group Plc that You are at least eighteen years of age and legally able to enter into contracts for the Goods.
2.3 Moss Bros Group Plc reserves the right to withdraw any Goods from the Website without prior notice and to refuse any orders for Goods made by You.
2.4 Your Details and data relating to Your use of the Website will be recorded by Moss Bros Group Plc but this information shall not be disclosed to third parties nor used for any purpose unrelated to the Website. It may, however, be used to advise you of other offers from Moss Bros Group Plc.
2.5 Moss Bros Group Plc may send a small file [a "cookie"] to Your computer when You visit the Website. This cookie will enable Moss Bros Group Plc to track Your behaviour on the Website and to identify particular areas of interest so as to enhance Your future visits to the Website. The cookie will not enable Moss Bros Group Plc to identify You and Moss Bros Group Plc shall not use it otherwise than in relation to this Website. You can set your computer browser to reject cookies but this may preclude use of certain parts of this Website. Moss Bros Group Plc will not use Your data for any other purposes than as set out in these Terms except that Moss Bros Group Plc may disclose this data if compelled to do so by law, or at the request of a law enforcement agency or governmental authority. By clicking “I accept” you specifically agree to these terms regarding use of Your data.
2.6 If You do not want Moss Bros Group Plc to use Your email address to send information concerning the Website and related matters, You should send a message to help@mossbros.co.uk and insert “unsubscribe” as the subject heading.
3. ORDERS
3.1 All orders You place for Goods displayed on the Website are subject to availability and it is Your responsibility to ensure that Your order is correct. When You place an order for Goods, this constitutes an offer to purchase those Goods which Moss Bros Group Plc may or may not accept.
3.2 Moss Bros Group Plc reserves the right to correct typographical errors in any elements of the information that appears on the Website including pricing mistakes. If, once You are informed of such error, You wish to withdraw Your offer and do not wish to proceed with the purchase, You shall be free to do so and any moneys already paid by You will be refunded in full.
3.3 Orders for Goods will only be taken for delivery of Goods to such countries as indicated on the Website.
3.4 Any representations of the Goods shown on the Website are provided for the purposes of guidance only.
3.5 You are responsible for the payment of any local taxes due upon delivery and/or import of Goods to You by Moss Bros Group Plc and You indemnify and will keep indemnified Moss Bros Group Plc against any claim for such payments and/or taxes.
4. PAYMENT
4.1 You agree to pay the Fee at the time You place Your order.
4.2 Once You have confirmed Your order on the secure payment screen it cannot be cancelled or changed except in accordance with clause 6 of these Terms.
4.3 In the event that Your debit or credit card payment is refused by Your card issuer for whatever reason, Moss Bros Group Plc may terminate these terms and conditions without further obligation to you.
4.4 Moss Bros Group Plc will enclose with Goods it delivers to You a copy of its invoice showing the Goods ordered and amount paid.
4.5 Non-delivery by any third party [including but not limited to the Royal Mail] shall not give You any right to delay payment to Moss Bros Group Plc or to make any claim whatsoever against Moss Bros Group Plc.
5. RISK AND TITLE
5.1 Risk in the Goods shall pass to You upon payment of the Fee or, if earlier, upon delivery of the same to You. Title to the Goods shall pass to You only upon payment of the fee in cleared funds and You shall hold the Goods as bailee for Moss Bros Group Plc until Moss Bros Group Plc has received payment in full of all Fees outstanding to it from You.
5.2 If any of the Goods are destroyed, damaged or lost from any cause [other than the fault or negligence of Moss Bros Group Plc], Moss Bros Group Plc may replace those Goods but shall be entitled to charge you for the replacement of them.
6. CANCELLATION OF ORDERS AND RETURNS
6.1 You have the right to change Your mind about a purchase of Goods made through the Website at any time after you have placed the order for up to 10 Working Days after the date you receive the Goods.
6.2 If You decide to cancel a purchase You must notify Moss Bros Group Plc by telephoning 0870 950 7654 or emailing help@mossbros.co.uk and if You have received the Goods, You must return them to Moss Bros Group Plc by recorded mail, enclosing the invoice, to CUSTOMER RETURNS DEPARTMENT, Moss Bros Group Plc, Unit B, Circular 13, Gascoigne Road, Barking IG11 7HP. You are responsible for the Goods whilst they are in transit until they are actively received by Moss Bros Group Plc.
6.3 Upon cancellation of an order Moss Bros Group Plc will refund the whole sum paid by You [including costs of postage and packing for delivery to You] within 30 days of You notifying Moss Bros Group Plc of cancellation. Moss Bros Group Plc currently do not offer an exchange service via post. If You wish to exchange an item, please return the Goods as above and Moss Bros Group Plc shall contact You and assist You with Your new order. You are responsible for the cost of returning the Goods to Moss Bros Group Plc upon cancellation of an order. If You do not return the Goods cancelled to Moss Bros Group Plc it will arrange to collect them and will deduct the cost of such collection from the refund due to You.
6.4 If any of the Goods You receive are defective or do not match the order placed, You may return them to Moss Bros Group Plc by recorded mail enclosing the invoice and stating the nature of defect or mistake and if it is satisfied that the Goods are defective or do not match the order You placed, Moss Bros Group Plc will replace such Goods or refund of the Fee [and the cost of returning those Goods.] This does not apply to Goods damaged in transit for which please refer to clause 5.2.
6.5 Moss Bros Group Plc’s sole liability to the Client for Goods which are defective or which do not match the Client’s order shall be limited to replacement of those Goods or refund of the Fee and delivery charges.
7. WARRANTY AND LIMITATION OF LIABILITY
7.1 Moss Bros Group Plc warrants that Goods purchased through the Website will be of satisfactory quality and fit for the purpose for which they are designed.
7.2 Moss Bros Group Plc shall not be liable to any person for any loss or damage arising from the use of any Goods or information displayed on the Website.
7.3 Moss Bros Group Plc shall not in any event be liable (whether in contract or otherwise) for any indirect loss, consequential loss, loss of profit, revenue, data or goodwill howsoever arising suffered by You or for any wasted management time, failure to make anticipated savings or liability You may incur to any third party arising in any way in connection with these Terms or otherwise whether or not such loss has been discussed by Moss Bros Group Plc and You pre-contract or for any account for profit, costs or expenses arising from such damage or loss.
7.4 Moss Bros Group Plc’s aggregate liability in respect of these Terms and any matter arising out of it [including claims whether made in contract or tort] shall be limited to a sum equal to twice the Fee excluding VAT.
7.5 Moss Bros Group Plc shall not be liable for any loss or damage of any nature caused by or arising from errors in or material omissions from the Goods.
7.6 Subject as expressly provided in these Terms all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
7.7 Nothing in this clause shall operate so as to exclude Moss Bros Group Plc’s liability for death or personal injury arising out of its negligence.
7.8 Each foregoing sub-clause of this clause shall constitute a separate and severable provision. The provisions of this clause shall continue in effect notwithstanding the termination, completion or any other matter which might otherwise cause these Terms to become ineffective.
8. MISCELLANEOUS
8.1 These Terms shall form the entire agreement between the parties and supersede any previous agreement and [save so far as expressly preserved hereby] representations oral or otherwise made by either of the parties. You warrant that You have not relied on any representation made by Moss Bros Group Plc in entering into this agreement.
8.2 Failure by either party at any time to enforce any right claim or provision of these Terms or arising hereunder shall not be construed as a waiver of such right, claim or provision.
8.3 All notices to Moss Bros Group Plc shall be given by You in writing to the address shown above. All notices to You shall be given in writing to Your email address or to the address You have given for delivery of Goods. All notices may be served by personal delivery or first class post. Any notice given by post shall be deemed to be received by the party to whom it was given 48 hours after posting [excluding Saturday, Sundays and UK bank and public holidays]. Notices given by email shall be deemed to have been given 1 hour after transmission thereof.
8.4 These Terms and Your agreement with Moss Bros Group Plc shall be governed and construed in accordance with English Law. You irrevocably agree for the exclusive benefit of Moss Bros Group Plc to submit any dispute hereunder to the jurisdiction of the courts of England but nothing herein shall prevent Moss Bros Group Plc from taking proceedings against You in any other court of competent jurisdiction.
Privacy Policy
Below we set out our privacy policy which will govern the way in which we process any personal information that you provide to us. We will notify you if the way in which we process your information is to change at any time. Our details are:
Moss Bros Group Plc
8 St John's Hill
London SW11 1SA
Tel: 020 7447 7200
Monday to Friday, 9am to 5pm
Email: help@mossbros.co.uk
You can access our home page and browse our site without disclosing your personal data save information collected by cookies that we use [see below].
Who may process data
Your personal information [which includes your name, address and any other details you provide to us which concern you as an individual] may be processed both by us and by other companies within our group. Our website also includes a link to Fresca Ltd and such company may collect personal data about visitors to our site. Each of the companies authorised to process your information as mentioned above will do so in accordance with this privacy policy.
Purpose of processing
We will use your information for the purpose of fulfilling orders placed by you, processing any other transactions authorised or made by you with us, informing you of special offers and providing other marketing information to you which we think you may find of interest, undertaking product or customer research/development or advising you of other offers from Moss Bros Group Plc.
Disclosure of information
In the unlikely event that a liquidator, administrator or receiver is appointed over us or all or any part of our assets that insolvency practitioner may transfer your information to a third party purchaser of the business provided that purchaser undertakes to use your information for the same purposes as set out in this policy. We undertake not to provide your personal information to third parties save in accordance with this policy. Your information will not be disclosed to government or local authorities or other government institutions save as required by law or other binding regulations.
Cookies
We may send a small file to your computer when you visit our website. This will enable us to identify your computer, track your behaviour on our website and to identify your particular areas of interest so as to enhance your future visits to this website. We may use cookies to collect and store personal data and we link information stored by cookies with personal data you supply to us. Save for the use of cookies, we do not automatically log data or collect data save for information you specifically provide to us. You can set your computer browser to reject cookies but this may preclude your use of certain parts of this website.
Security measures
We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss.
Access to information
You may ask us whether we are storing personal information about you by emailing us at help@mossbros.co.uk and, if you wish [and upon payment of a fee of £10], we will provide you with a copy of the personal data we hold about you by email. We may ask for proof of your identity before providing any information and reserve the right to refuse to provide information requested if identity is not established.
Copyright
All website design, text, graphics, the selection and arrangement thereof are Copyright © 2009, Moss Bros Group Plc, ALL RIGHTS RESERVED.
Trademarks
Moss Bros Group Plc, Moss, Moss Bros, Moss Bros Hire, Blazer, Cecil Gee, Dehavilland, Savoy Taylors Guild and Ventuno 21 are trademarks of Moss Bros Group Plc or its subsidiaries and may be registered in certain parts of the world.
Disclaimer of Warranty and Liability
The following provisions may be curtailed or disallowed by the laws of certain jurisdictions. In such case, the terms hereof are to be read as excluding or limiting such term so as to satisfy such law.
We do not represent or warrant that the information accessible via this website is accurate, complete or current. We have no liability whatsoever in respect of any use which you make of such information.
The information provided on this website has not been written to meet your individual requirements and it is your sole responsibility to satisfy yourself prior to ordering any products or services from us that they are suitable for your purposes.
Whilst we make all reasonable attempts to exclude viruses from the website, we cannot ensure such exclusion and no liability is accepted for viruses. Thus, you are recommended to take all appropriate safeguards before downloading information or images from this website.
All warranties, express or implied, statutory or otherwise are hereby excluded.
Neither we nor any of our employees or affiliated entities will be liable for any kind of damages and howsoever arising including, without limitation, loss of profits, compensatory, consequential, direct, exemplary, incidental, indirect, punitive or special, damages or any liability which you may have to a third party, even if we have been advised of the possibility of such loss.
We are not responsible for the direct or indirect consequences of you linking to any other website from this website.
Geographic restriction
This website is intended for use by UK residents and selected worldwide destinations only.
These terms and this disclaimer and any claim based on use of information from this website shall be governed by the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the Courts of England.
Consent and enquiries
In order to access the information on this website, you must signal acceptance of the terms and disclaimer set out above by clicking on the “I accept” button where prompted. If you do not accept any of these terms, leave this website now.
If you have any enquiry or concern about our privacy policy or the way in which we are handling personal data please contact Moss Bros Customer Services at help@mossbros.co.uk. If at any time you wish us to cease processing your information please send a message to Moss Bros Customer Services at help@mossbros.co.uk and insert “unsubscribe” as the subject heading.
Refunds & Returns
Returning items
We want you to be happy with your order, but we understand that there may be reasons why you want to return items.
If you are an international customer it would be best to email us at help@mossbros.co.uk rather than call our UK customer service centre. It operates Monday - Friday 9 - 5 GMT.
There are different return addresses for online / telephone purchases, and items bought from a Moss Bros Group Plc high street store:
Goods bought from a Moss Bros Group Plc high street store:
Please return the item(s) to the store where you made the purchase or contact us on 020 7447 7200 for advice.
Goods ordered online or by telephone:
CUSTOMER RETURNS DEPARTMENT
Moss Bros Plc
Unit B, Circular 13
Gascoigne Road
Barking IG11 7HP
Please make sure you have the right address on your parcel before you send it.
You need to return goods to the appropriate address within 10 days of receipt to the address shown on your invoice by standard post. We will replace faulty or defective goods free of charge, which means we’ll cover the P&P for both the return and the replacement. Returning goods for other reasons is, we’re afraid, done so at your own expense.
Returned goods should be unused and in their original packaging, unless they’re faulty or damaged. The back of your despatch note contains full details on how to return goods.
Exchanging your order
Unfortunately we are unable to exchange your order via post.
You will need to return your item(s) to this address:
CUSTOMER RETURNS DEPARTMENT
Moss Bros Plc
Unit B, Circular 13
Gascoigne Road
Barking IG11 7HP
If you wish to exchange an item(s) we will refund your return and then call you to submit a new order.
Please ensure we have your up-to-date contact details for this reason.
Goods bought from a Moss Bros Group Plc high street store:
Please return the item(s) to the store where you made the purchase or contact us on 020 7447 7200 for advice.
Returning store-bought items
Unfortunately, our stores can’t accept returns that you’ve ordered online or over the telephone. If you need to return an item bought from a Moss Bros Group Plc high street store, please return it to that store and they will be happy to assist. If this is a problem, please call us on 020 7447 7200 for advice.
Delivery Info
Destinations
We now deliver to the following international destinations, Australia, Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, N.Ireland, Netherlands, New Zealand, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK Offshore / Scottish Isles, United Kingdom and the US.
Postage and packing (P&P) charges
Postage and Packaging rates vary from destination to destination.
Delivery time
For UK Mainland, your order will be sent to you within three working days of you placing it. If we think we’ll go over this time, we’ll send you an email to let you know – please make sure we have your up-to-date email address for this reason.
We’ll need a signature to confirm delivery, so, if there’s no-one in, a note will be left with the courier’s contact details to arrange another time.
If we haven’t dispatched your order within 30 working days of you placing it because the goods are unavailable, we’ll give you a full refund, with our apologies. The money we owe you will be refunded directly to your debit or credit card within the following 28 working days.
For international shipping times please check the checkout or your email receipt sent when you place your order.
Saturday delivery
For England and Wales only we offer a Saturday delivery service. Not for Scotland or Northern Ireland. The order must be placed before noon on Friday. The cost is £10.
Changing delivery address
If you haven’t completed your order yet, you can change your current delivery address or add to your delivery addresses whenever you like. Go to ‘My account’ – the link is always in the top right-hand corner of your screen. You’ll need to sign in with your email and password. It’s quick and easy from there – just follow the instructions.
If you’ve already completed your order, however, we’re sorry but we won’t be able to change any details for you - it’s already being processed.
