Destinations

We deliver to most destinations within mainland UK. We’re sorry but we can only accept orders from and deliver to UK mainland addresses.

Postage and packing (P&P) charges

Each order - however many items it contains - carries a P&P charge of £4.95. If your order comes to £75 or more, though, delivery is absolutely free.

Delivery time

We’ll do our best to get your order to you within three working days of you placing it. If we think we’ll go over this time, we’ll send you an email to let you know – please make sure we have your up-to-date email address for this reason.

We’ll need a signature to confirm delivery, so, if there’s no-one in, a note will be left with the courier’s contact details to arrange another time.

If we haven’t despatched your order within 30 working days of you placing it because the goods are unavailable, we’ll give you a full refund, with our apologies. The money we owe you will be refunded directly to your debit or credit card within the following 28 working days.

Changing delivery address

If you haven’t completed your order yet, you can change your current delivery address or add to your delivery addresses whenever you like. Go to ‘My account’ – the link is always in the top right-hand corner of your screen. You’ll need to sign in with your email and password. It’s quick and easy from there – just follow the instructions.

If you’ve already completed your order, however, we’re sorry but we won’t be able to change any details for you - it’s already being processed.

Returning items

We want you to be happy with your order, but we understand that there may be reasons why you want to return items.

There are different return addresses for online / telephone purchases, and items bought from a Moss Bros Group Plc high street store:

Goods bought from a Moss Bros Group Plc high street store:

Please return the item(s) to the store where you made the purchase or contact us on 020 7447 7200 for advice.

Good ordered online or by telephone:

Returns department
Moss Bros Plc
Unit B, Circular 13
Gascoinge Road
Barking IG11 7HP

Please make sure you have the right address on your parcel before you send it.

You need to return goods to the appropriate address within 28 days of receipt to the address shown on your invoice by standard post. We will replace faulty or defective goods free of charge, which means we’ll cover the P&P for both the return and the replacement. Returning goods for other reasons is, we’re afraid, done so at your own expense.

Returned goods should be unused and in their original packaging, unless they’re faulty or damaged. The back of your despatch note contains full details on how to return goods.

Exchanging your order

For online or mail order purchases, contact us at help@mossbros.co.uk or call us on 0870 950 7654 Monday to Friday, 9am to 5pm, to let us know what you want to exchange your order for. We’ll give you a Returns number and ask you to send your original item to this address:

Returns department
Moss Bros Plc
Unit B, Circular 13
Gascoinge Road
Barking IG11 7HP

We’ll do our best to despatch your exchanged order as soon as possible after receiving back your original order.

Goods bought from a Moss Bros Group Plc high street store:

Please return the item(s) to the store where you made the purchase or contact us on 020 7447 7200 for advice.

Returning store-bought items

Unfortunately, our stores can’t accept returns that you’ve ordered online or over the telephone. If you need to return an item bought from a Moss Bros Group Plc high street store, please return it to that store and they will be happy to assist. If this is a problem, please call us on 020 7447 7200 for advice.