For faulty merchandise we will be happy to rectify the problem, refund the price paid or offer an exchange of goods to the same value. Proof of purchase is required.
If you have changed your mind about a satisfactory product and return the item within 28 days of purchase, we will offer either a refund or exchange of goods. Proof of purchase is required and goods must be unworn and unaltered.
Please note: for hygiene purposes, toiletries, jewellery, underwear and swimwear may be returned for a refund only if faulty. Proof of purchase is required. Purchases will be refunded by the original payment method except in the case of cash refunds over £70.00, where, for security reasons these refunds will be made by cheque from the address given below:
Moss Bros Group Plc
8 St John's Hill,
London
SW11 1SA
Tel: 020 7447 7200
Email: info@mossbros.co.uk
Our refund policy does not affect your statutory rights.
