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If you have a question about moss.co.uk, the answer may be here. If you cannot find the information you’re looking for though, contact us and we’ll do our best to help.

If you don't see your question answered here, contact us


1

HOW CAN I PAY?

You can pay with any of the following valid debit and credit cards:

  • Visa
  • Visa Debit
  • Visa Electron
  • Mastercard
  • Delta
  • Amex
  • PayPal

You’ll need to give us the same UK billing address for the card as is held by your credit or debit card company.

We also use the banking verification system that requires your unique password associated with the card used at payment. This securely protects you and us from fraud.

We process your payment at the time you place your order.


2

WHAT IS THE DELIVERY CHARGE?

We offer a number of different delivery methods including FREE Click and Collect to our High Street stores, for more details see Delivery Information


3

CAN I USE HIGH STREET GIFT VOUCHERS TO BUY GOODS ONLINE?

No, we’re sorry, at the moment you can’t use vouchers purchased in store at moss.co.uk. They’re not available to buy online either apart from our Moss Bespoke Experience vouchers.

We are however working on introducing a new gift card scheme that will be introduced online in 2013. We will keep you posted.


4

WHY DO YOU CARRY OUT FRAUD CHECKS?

We carry out fraud checks like most online retailers for both our customer’s and our own protection. This helps to ensure we do not process payments that might be being attempted by a non card holder and also ensures that your parcel is delivered to the correct address. Our terms and conditions that you accept at time of order give us this permission.

 

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