In-Store Refund Policy

We want you to be totally happy with your purchase. So, if you change your mind, we’re happy to exchange or refund your items. If you have purchased something at Moss and you are not completely satisfied, you can return it within 28 days from the date of purchase.

To be eligible for a refund, returned items must be unworn, with all original tags and labels attached, and returned in their original packaging. Please ensure you’re satisfied with your items before removing any tags/labels as we are unable to accept returns otherwise. Proof of purchase is required to receive a full refund or exchange your Moss items.

Refunds will be made via the original payment method. If the original purchase was made with cash and we don’t have the cash available for you, your refund will be issued onto a debit card.

To help us in preventing potential fraud activity, we’re required to take some personal details at the point of refund. These details include full name, address, email and phone number. We can’t process a refund without this information.

For hygiene reasons, we are unable to offer refunds or exchanges on toiletries, underwear, swimwear, and face masks.

Refunds cannot be issued on unredeemed gift cards.

This does not affect your statutory rights.

*For Hire and Custom Made returns, please refer to the Hire or Custom Made T&Cs.