Moss Bros Coventry

"Very helpful friendly staff"

"After explaining the issue with the damaged trousers to Damien in the coventry branch, he was extremely condescending and seemed to subtly imply that this would be an easy job for me to fix myself. I do find that incredibly unacceptable as I had the trousers for around a month with usual wear and tear and I work in an office job so the product should not have not be replaced so quickly. However, upon explaining this to Damien he was quick to explain that this might just be a failed seam and that it could be easily fixed, in a tone that implied that I could (to reiterate) I could fix it myself. I did not raise this with Damien as I was not in a mood to debate this. This experience left me with a rather poor opinion of the Coventry branch (apart from Glenn). I also had to come back couple of weeks later as there was a hole on the seam on the side of the left (I believe but not sure) of the trouser leg. Yet again the same scenario played out with Damien and at no point did he offer an apology on behalf of the store due to the issues caused by your product. I do also think this raises an issue with the quality of your product and now that I am on my third pair of trousers and if those also break I will be issuing a complaint as quite frankly a £60 pair of trousers should be able to survive a non stressful office environment."

"Glenn was extremely helpful in choosing the right fit and style for myself especially considering the value."