Saturday 12th June 2021
"I do not often complete these surveys, however, the service I received from your store was, by far, the best that I have received since leaving London well over 13 years ago. It was excellent in every respect and stood out from all the other shops I have visited in Worcester"
Tuesday 11th May 2021
"Obviously a classic name in gentleman's clothing and their products are superb. I would just say though that some small things could be improved with regards how the shops are supported centrally. On my visit I was dealt with very well but my sizes were not in stock and had to be ordered. I was told 5 working days and they would be sent to me. However the ""system"" was down and they wouldn't be ordered until the Monday. After eight days I had received nothing and so I called up. The system was still down and so for some reason the order might be delayed. I later discovered that the order had been sent to the staff member's own house and they were brining it in to the shop for me to collect. When I called in, everything was great but apparently the system was still down. Surely this is not professional? All credit to the lady in the shop, but she is being let down by HQ."
Tuesday 27th April 2021
"Fantastic service, extremely helpful"