If you need to return any of your items, you can do so completely free of charge within 30 days of purchase.
Use your local CollectPlus outlet to return items back to us at our cost. Use the peel-off CollectPlus label that is attached to your invoice or visit https://www.collectplus.co.uk/mossbros to reprint your label.
Use your local Post Office to return items back to us at our cost. Use the peel-off Royal Mail label that is attached to your invoice or visit https://www.royalmail.com/track-my-return/create/1887 to reprint your label.
To arrange a courier collection, visit the Hermes Parcel Return website here and select when and from where you'd like the goods collected. Then just print your returns label.
Returned items are your responsibility until they reach our warehouse so please ensure the packaging is secure. All items will be inspected on return and any item in unsuitable condition may be returned to you. Please make sure you are happy with all items before removing any labels.
The health and well-being of our customers and colleagues is our number one priority so we’ve made the difficult decision to close our stores across the UK and Ireland. It is therefore not currently possible to return items to any of our stores.
If you need to exchange your items for a different size, you can return your items by post and arrange for a different size to be sent out to you. Go to www.moss.co.uk/exchanges to reserve your item in the right size and follow the instructions to return your unwanted size. We can only offer this service for UK orders.
Returns from the USA are FREE using our Returns Portal. You'll need to enter your email address and order number and then follow the steps. We will cover the cost of returns sent using the Returns Portal.
Returns from Ireland are FREE using our Returns Portal.Follow the steps & print out your returns label. Then take your parcel to your local post office - we recommend you obtain a proof of postage receipt as we cannot be held responsible for any returned parcels lost in the post. Moss Bros. will cover the cost of returns sent using the Returns Portal. Parcels will be forwarded on to our Distribution Centre in the United Kingdom. Return your parcel
Use your local Post Office to return items back to us at your cost. We recommend that you opt for extra compensation to ensure you are adequately covered in the unlikely event of your parcel going missing in transit. Moss Bros. cannot be held responsible for any returns parcels lost in the post, therefore keep your receipt as proof of postage.
Our Returns address is:
Moss Bros Group Plc,
Gascoigne Road ,
If you return your items using CollectPlus, RoyalMail or Hermes Parcel Returns, it can take up to 10 working days to receive and process your items. Once we have processed your return we will send you an email confirming this. Please then allow up to 7 days for the refund to appear back onto your payment card or into your account.
Due to hygiene reasons Top Hats, Hats and Underwear are excluded from our Returns Policy and cannot be Returned or their purchase Refunded.
Gift Cards are non-returnable and non-refundable.
Unfortunately we cannot Refund/Exchange altered or personalised items. Please ensure that you are truly happy with any product before any alterations are made.
If your original order was part of a Multibuy or contained a promotional discount code then this will be taken into account and the refund price of individual items may differ from the original selling price.