9 August 2019
"Yes I would most definitely buy from Moss Bro’s again! Amazing personal service In the Colchester branch. It didn’t matter that it was at the end of the working day when I went into the branch needing a suit for a wedding the next morning. A wide range and great quality."
4 August 2019
"Great staff, helpful and knowledgeable, helped me get just the right suit I was after."
16 July 2018
"I recently visited the outlet located in Freeport, Braintree, Essex. Whilst there, I purchased three suits for the purposes of work.
The Store Manager there was very helpful - he was professional, courteous and very approachable.
Unfortunately, when I arrived home, I discovered that two of the suits, upon closer inspection, were highly unsuitable for work purposes (being that I work for a management consultancy). I realised that one suit was not designed to accommodate a belt but rather instead, braces only. The other suit had a skinny fit pair of trousers with a tailored fitting jacket.
I travelled to my local store located in Colchester, Essex high street. Upon arriving, I realised that I did not have my receipt with me. The manager investigated the issue by calling the store and referencing the time of purchase and the items purchased at that time to uncover the purchase reference number. The Colchester Store Manager was highly helpful and professional.
The reason I have provided a four-star rating as opposed to a 5 Star rating, on this occasion is that the Store Manager who dealt with the initial purchase understood (from the conversation we shared on the day of purchase) that the items I had selected were for the purposes of work and therefore could have had slightly more attention to detail in advising me of the types/styles of suits I was buying.
Additionally, I was not presented, at the time, nor was I aware that an e-receipt could be sent to my email address. Had I have known this, I would have welcomed this opportunity.
However, I would close by saying that overall, the customer service was excellent and the colleagues, as previously expressed, were incredibly helpful."