Tailor Me Terms and Conditions


When you buy any items through our ‘Tailor Me’ service (“Goods”) you agree to be bound by these Terms at which point a legally binding contract will be in place between you and us. You also agree to be bound by our Privacy Policy. For more information about the Privacy Policy, please ask in-store or visit moss.co.uk.


You must review all details on your order form before signing it. Once you have paid the deposit and we accept your order we will give you a copy of your completed order form.


You may only amend your order in the period from when you pay your deposit until 2pm the next day, including weekends and bank holidays (“Cooling Off Period”). Any changes must be made with the store you placed your order with, and you’ll need to sign a new order form. If this isn’t possible, contact our Customer Services team on 0333 320 6677.


Due to the personalised nature of the Goods, you have the right to cancel your order and get a refund of your deposit in your Cooling Off period only. If you cancel your order after your Cooling Off period, we will charge a cancellation fee equal to your balance (your full order amount minus the deposit you have already paid). We reserve the right to charge the cancellation fee to your original payment card without further notice.


You will pay a deposit of 50% of the total price of the Goods on the day you place your order and the remaining balance when you collect your order (subject to any price adjustments during the Cooling Off Period). We won’t release any orders until the full balance is paid. If you don’t collect your garment within 60 days of being notified that it’s ready to collect, you will still be liable to pay the balance. We reserve the right to charge the balance payment to your payment card without further notice.


When you place your order, we’ll give you an expected delivery date. We’ll then notify you when it is ready for collection, which will be on or around the expected delivery date set out in your order form, except in circumstances beyond our control. You must check your order when you collect it and let us know if there’s anything you’re not happy with before you leave the store. If you don’t collect your order within one year of being notified it’s ready, we’ll dispose of it.


If needed, we can make any alterations to your order at the point of collection for an additional cost. In the unlikely event that the measurements of your order differ from those on your order form, we’ll make the alterations at our own cost. Any alterations are made at our discretion and we follow a strict policy of repair first, replace second and finally refund. Please ask in-store for more details.


These Terms will be governed by the laws of England and Wales.

For advice on how to care for your Tailor Me garment, visit moss.co.uk/item-care